FREQUENTLY ASKED QUESTIONS

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Do you accept insurance?

Yes! Complete Psychiatric Care accepts many insurance plans. We are currently in network with

• Aetna

• Ambetter

• Blue Cross and Blue Shield

• Cigna

• Florida Blue

• Medicare

• Tricare

• United Healthcare

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Do you treat kids/teens/adults?

Yes! We provide psychiatric care for adults, teens, and children age 6 and up.

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Are you accepting new patients?

Yes! We are currently welcoming new patients, including adults, teens, and children age 6 and up.

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What conditions do you treat?

We provide evaluation and treatment for a variety of mental health concerns, including:

• ADHD

• Anxiety

• Depression

• PTSD and trauma-related concerns

• Bipolar disorder

• Other emotional or behavioral concerns

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​How long is your waiting list?

We have immediate openings! We know that when you, your child, or your family member needs help, waiting weeks or months can feel overwhelming. We do our best to make getting started as simple and timely as possible.

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How do I schedule an appointment?

Getting started is simple! Call, text, or email us today or schedule your appointment at 904-604-9855 or support@cpcfl.com. 

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Prior to your first visit, we'll verify your insurance information and send you an email invitation to complete your new patient paperwork online. Then, you are ready for your appointment, and we are ready to meet you!

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What happens at the first appointment?

Your first appointment is about getting to know you and understanding what’s going on. Casey will take a detailed history, may use assessment questionnaires, discuss your concerns and treatment goals, and talk with you about options for care.

You don't have to have everything figured out before you come in. We’ll take it one step at a time.

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Do you offer self-pay rates?

Yes. Our self-pay rate is $155 per month, and we keep our pricing simple.

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In short:

• First month: $155 total and includes the initial visit + up to 3 necessary follow-up visits.

• Following months: $155 maximum per month for necessary follow-up care.

• No appointment = no charge.

• There are no additional charges for multiple follow-up visits within the same month.​​

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Do you provide medical letters?

Yes. Medical letters can be provided when there is enough clinical history and information to support the requested documentation. There is a fee for standard medical letters. This service is not billable to insurance.

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We do not charge a fee for school notes or work excuses. School notes and excuses must be issued for the date of service only. We do not charge a fee for medical records requests.

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Do you complete FMLA paperwork?

Yes. FMLA paperwork can be completed when there is enough clinical history and information to support the requested documentation.

There is a fee charged for completing FMLA paperwork. This service is not billable to insurance.

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​​What makes Complete Psychiatric Care different?

We believe mental health care should feel personal, accessible, and compassionate.

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When you call, you get a real person. When you have questions, you can reach your provider directly. We take the time to listen, understand the whole person—not just a diagnosis—and work with you and your family to create a plan that fits your needs.

 

You’re not just another appointment. You’re a person, and we’re here to help.